Refund / Cancellation Policy
Rockland Services is committed to a high level of client service. This includes clearly communicating the costs associated with the service and the process we use to facilitate payment of fees. Below, please find our process for refund of money for incomplete services
When a payment of fee is made to Rockland Services, the fees paid in advance are not earned in advance. Rather, they are retained by Rockland Services in a client trust account. While in the client trust account they remain the client's money. Rockland Services will earn the fees upon working on a client's matter. These fees accrue at different rates and times depending on the performance of service (e.g. obtaining Digital Signature, obtaining DIN, Name Approval, Filing, etc.,). If the client's service order is completed and there are outstanding fees and costs and no monies in the client's trust account, the client may receive a final invoice from Rockland Services of these final fees and costs. Alternatively, if the client's matter is completed and all outstanding fees and costs are paid, and monies still remain in the client's trust account, those monies are considered unearned fees. In the event of case completion, Rockland Services will promptly returns all the remaining unearned fees to the client. In case, after completion of the services, there is balance fee to be paid by the client, Rockland Services will raise an invoice and the balance payment will be due immediately.
Refunds are separate from the normal, above process of paying, retaining, earning, and returning service fees. Rather, refunds are typically the result of an incomplete service, accounting error, or other issues relating to the service.
Rockland Services processes all written requests for refunds. Rockland Services will review the entire contents of the client's physical, electronic, and billing file when processing the request. Within thirty (30) days, our firm will send a written response denying the request, requesting more information, or granting the request. The decision as to the response remains completely within the discretion of Rockland Services. Ultimately, at Rockland Services we would like to avoid the need of ever having to consider a refund. However, we are always aiming to be as transparent in our representation as possible. So we encourage our clients to ask their questions or communicate their concerns to our office immediately. We will then try to answer or address immediately. Such a process also permits our Company to continue to grow and improve its services.