Support & Maintenance

Professional Support & Maintenance by Rockland Services

Rockland Services provides an entire answer to its customers with full-cycle services from analysis, style & development to support & maintenance. we tend to assume complete responsibility for the developed computer code answer and supply reliable computer code infrastructure for the business of every of our customers.

Rockland Services understands that computer code becomes a vital a part of a client's business. it's very important that the package be with efficiency maintained and issues quickly resolved. The applications should stay useful and prepared to handle new opportunities and business desires.

Support

Software support includes assurance, development resource availableness, and user support :

The assurance addresses clients' issues regarding the delivered quality and reduces the training curve for users. The assurance covers.

User support to AN extent laid out in the computer code development agreement

Free elimination of defects

The assurance addresses clients' issues regarding the delivered quality and reduces the training curve for users. The assurance covers.

User support to AN extent laid out in the computer code development agreement

Development resource availableness is making {certain|guaranteeing} effective information sharing and having technical workers with certain skills to implement modifications to the software quickly and with efficiency. Modifications may be enforced on a fixed-price or time & material basis.

User support may be extended among the assurance, guaranteeing that user queries area unit saw throughout a secure amount of your time. As a result, staff will perform their jobs with efficiency.

Developer resource and user support may be created out there 24/7, identical day, or succeeding day. the chosen possibility depends on however important the interval is for your business.

Maintenance

Minimizing software system down-time is that the main purpose of software system maintenance procedures. Rockland Services software system solutions maintain average accessibility of 99.8%. This interprets to no over 17.5 hours period of time each year for maintenance procedures and different problems.

Software Maintenance Procedure

Critical maintenance procedures and maintenance terms area unit outlined in keeping with system design and system availableness requirements :

Environment configuration

Software resolution readying

Software system watching

Daily: package standing

Backup configuration

Resolution of problems

Maintenance Cost Reduction

Regular maintenance procedures expenses area unit small through :

User support to AN extent laid out in the computer code development agreement

Knowledge of existing software system solutions

Recommendations for software system improvement, as well as calculations of upgrade prices and outcome

Selection of the foremost effective software system observation tools for this software system resolution

Optimization of maintenance ways for the particular software system resolution

Rockland Services elevated level of service guarantees fewer abnormal things or issues - that reduces the value of eliminating future obstacles.

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